The EAM System Specialist is responsible for the configuration, optimisation, and ongoing performance of the Enterprise Asset Management (EAM) system across a global technical services and engineering organisation in line with Merlin Asset Management Policy. The role ensures the system effectively supports asset lifecycle management, maintenance planning, compliance, and data-driven decision-making.

The EAM System Administrator will manage the effective operation, stability, and continuous improvement of HxGN EAM across Merlin attractions under the guidance of the EAM System Specialist, working closely with Global Technical Services, local Technical Services teams and IT. The role covers system support, configuration, rollout, and performance reporting, ensuring global standards are consistently applied while meeting local operational needs. Occasional international travel may be required to support system rollouts, training, and on-site issue resolution.

KEY ACCOUNTABILITIES

• Provide ownership of the helpdesk ticketing function of HxGN EAM for in-scope Merlin attractions (user account administration, Data uploading, Support questions etc.)
• Manage communication and support to attractions to tackle and eliminate any bugs and issues.
• Provide solutions to and test change requests to improve system performance.
• Manage and test system configuration changes to ensure all standards are maintained.
• Provide support with the rollout of HxGN EAM across a defined pipeline of Merlin’s designated attractions
• Ensure that relevant employees are sufficiently trained in HxGN EAM and supported for the successful on-going utilisation of HxGN EAM system
• Produce necessary performance reports and core data analysis from within HxGN EAM to help drive processes or technical engineering efficiencies and improvements.
• Carry out work in line with changing business requirements as and when required.

• Experience with managing Enterprise Asset Management (EAM) systems, preferably HxGN EAM.
• Experience in SQL report writing and data extraction is preferred but not essential.
• Strong experience with Microsoft Excel, for example in data cleansing, formatting and analysis.
• Demonstrated experience delivering projects related to the implementation, configuration, and ongoing support of new systems within a technical or engineering environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Experience supporting multi-site, global organisations, including standardisation and cross-region collaboration.

PERSONAL QUALITIES

• Flexibility – Adapts quickly to changing priorities and operational needs.
• Strong communication and interpersonal skills – Communicate clearly and builds effective working relationships.
• Stakeholder management – Manages and influences stakeholders to achieve agreed outcomes.
• Lone working as well as in a group – Works effectively both independently and as part of a team.
• Initiative – Proactively identifies and resolves issues.
• Organisation skills – Prioritises workload effectively and meets deadlines.

Sarai inserito/a in un gruppo di lavoro allegro, capace e coinvolgente, che ti darà la formazione necessaria per svolgere al meglio le tue attività. Offriamo un contratto di lavoro  full time a tempo indeterminato.

Sistema incentivante STAR, pensato per favorire la collaborazione ed il riconoscimento tra colleghi, che prevede che ogni mese i dipendenti meritevoli, proprio su indicazione del Team, ricevano un premio economico e una sorpresa dedicata.

Durante la stagione avrai modo di partecipare ad alcune opportunità di Team Building e divertenti eventi aziendali dedicati esclusivamente allo Staff.

Avrai a disposizione il Magic Pass, che ti darà diritto ad alcuni ingressi gratuiti per Gardaland e per gli altri Parchi Merlin.

Potrai usufruire di sconti nei punti F&B e Retail presenti all'interno del Resort.

Per la tua pausa avrai la possibilità di usufruire della mensa aziendale con un piccolo importo  o di acquistare il tuo pasto in uno dei punti vendita ad un prezzo agevolato

#LI-IM1